Learning Objective: At the end of the session, the students are expected to be able to learn and practice the proper way of making a business call.





LISTEN FOR THE MAIN IDEA

The following is a dialogue between John and Mr. Brown's secretary. While listening, think of the following questions. Play the dialogue as many times as you want.


Secretary: Thank you for calling ABC Inc., this is Mary. How may I help you?


John: Hello, may I speak to Mr. Brown?


Secretary: He just left.


John: When do you expect him back?


Secretary: I am sorry, but he is gone for the day. Would you care to leave a message?


John: Could you tell him that John called and have him call me back tomorrow?


Secretary: Sure. May I have your phone number?


John: I think he has my number.


Secretary: Thank you, Mr. Smith. I'll tell him you called.


John: Thanks.
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Let's try this.


1. Did John get a hold of Mr. Brown?

2. What did Mr. Brown's secretary tell John?

3. Did John leave a message?

4. How did the secretary end the call?