Can I help you sir/ ma'am?
Learning Objective: This is a grammar/ conversation class. At the end of the session, the students are expected to be able to conduct their own conversations with a sales clerk.
There are practice exercises provided in this lesson to guide the participants with the proper dialogues to use.
Before we start
Directions: Work with your partner.Look at the following expressions.Identify each expression whether it's the sales clerk's or the customer's.
Expressions:
1. Can I help you?
2. I'm just looking, thanks.
3. Could you show me this one?
4. What price range are you thinking of?
5. How would you like to pay?
6. Can I get email?
7. How much is it?
Let's read:
Dialogue 1
Sales clerk: Excuse me. Can I help you find something?
Shopper: Yes, I am looking for a leather jacket.
Sales clerk: Let me check … I’m sorry. It’s out of stock. It is summer
now… Is there anything else you would like?
Shopper: Mmm… Do you have anything on sale?
Sales clerk: The boot cut jeans and crew-neck T-shirts are all 20% off.
Shopper: Do you have this crew-neck T-shirt in black?
Sales clerk: I am sorry. "They come in a wide variety of colors, but we do not carry this shirt in black."
Would you like to try the pastel red one?
Shopper: Well, I will try this on. "Could you show me to the changing room please?"
Sales clerk: Sure. This way. "How about a pair of book cut jeans as well?"
Shopper: Mmm…… How much is that?
Sales clerk: Normally they are US$1,000 .
Shopper: hmm… That’s not cheap.
Sales clerk: "But now they're 20% off."
Shopper: OK. Do you have this red one in size 27?
Sales clerk: Yes. Here you are.
...
Sales clerk: They look nice on you.
Shopper: It is just what I want to say. I’ll take these.
Sales clerk: How would you like to pay?
Shopper: I will pay in cash. Oh my gosh… "Do you know where I can find the nearest bank?"
Let's Practice:
Sales clerk: _____________. Can I help you _____________?
Shopper: Yes, I am looking for ________________.
Sales clerk: _______________ … I’m sorry. It’s out of stock. It is summer
now… Is there anything else you would like?
Shopper: Mmm… Do you have ____________ ?
Sales clerk: __________________________________________.
Shopper: Do you have this ____________ in black?
Sales clerk: I am sorry. "They come in a wide variety of colors, but _____________________ in black."
Would you like to try the pastel red one?
Shopper: Well, I will try this on. __________________________________________?
Sales clerk: Sure. This way. "How about a pair of boot cut jeans as well?"
Shopper: Mmm…… How much is that?
Sales clerk: Normally they are US$1,000.
Shopper: hmm… That’s not cheap.
Sales clerk: _________________________________.
Shopper: OK. Do you have this red one in size 27?
Sales clerk: Yes. Here you are.
…
Sales clerk: They look ___________ on you.
Shopper: It is just what I want to say. I’ll take these.
Sales clerk: ______________________________?
Shopper: I will pay in cash. Oh my gosh… "Do you know where I can find the nearest bank?"