Teacher MarAt The Hotel
At The Hotel
Hotel Receptionist: Welcome to the Hilton Hotel. How may I help you?
Customer: I'd like a room please?
Hotel Receptionist: Would you like a single or a double?
Customer: I'd like a double, please?
Hotel Receptionist: May I have your name, please?
Customer: William Spangeley.
Hotel Receptionist: Could you spell that please?
Customer: S-P-A-N-G-E-L-E-Y.
Hotel Receptionist: How many are in your party?
Customer: Just two.
Hotel Receptionist: How many nights would you like to stay?
Customer: Just tonight.
Hotel Receptionist: How will you be paying?
Customer: Is Visa OK?
Hotel Receptionist: That'll be fine. Would you like a wake-up call?
Customer: Yes, I'd like a wake-up call for 6:30. Do you have a pool?
Hotel Receptionist: Yes, we do. On the 2nd floor. Here's your key. That's room 405 on the fourth floor.
Customer: Thank you.
Words and Phrases to Remember!
> Hotel Receptionis (or Front Desk Officer)
> I'd like a room, please.
> Single or double?
> How many are you in a party?
> How many nights would you like to stay?
> How will you be paying? (cash, check or credit card)
> Wake-up call
Let's discuss the following!
> What are the different things that we look for in a hotel?
> What was your best service experience in a hotel?
> What was your worst service experience in a hotel?